Unblocking Email in Hornet Email Security

While Hornet Email Security excels at filtering out unwanted spam and malicious emails, sometimes a legitimate message can mistakenly end up in quarantine or be blocked. This can be frustrating, especially when you're waiting for an important communication. Fortunately, Hornet provides straightforward methods to identify and unblock these emails, ensuring they reach your inbox as intended.

This guide will walk you through the steps to release messages from quarantine, adjust your sender preferences, and manage your Allow/Deny lists to prevent future blocks, giving you full control over your email flow.

Updated 26/06/25