Stop Emails from Going to Junk Mail

Few things are as frustrating as realising an important email has landed in your junk or spam folder, causing you to miss critical information or opportunities. While spam filters are designed to protect your inbox from unwanted messages, they sometimes err on the side of caution, mistakenly flagging legitimate emails as junk. If you're consistently missing emails from trusted senders, or if your inbox feels like a minefield of missed communications, it's time to take control.

This guide will provides actionable steps and proven strategies to ensure your important messages always reach your primary inbox.

Updated 26/06/25

Step-by-step Guide

Inception - Stop Emails from Going to Junk Mail

1. Go to https://outlook.office.com and sign in with your Microsoft 365 account. Open Settings by clicking on the gear icon in the top-right corner.

2. Navigate to Junk Email Settings (Email > Junk email > Senders).

3. Click “Add safe sender”, Type the email address (e.g., example@domain.com) or the domain (e.g., @domain.com) you want to mark as safe. Press Enter. Click Save

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