Requesting Support in Datto RMM Agent

When an IT issue arises, getting prompt and efficient support is crucial for minimising downtime and frustration. If your device is managed by Datto RMM, you have a convenient and direct way to request assistance without needing to search for contact details or navigate complex portals. The Datto RMM Agent, quietly running in your system tray, provides a simple pathway to communicate your IT needs directly to your support team.

This guide will walk you through the straightforward steps of submitting a support request via the Datto RMM Agent, ensuring your issues are quickly documented and addressed.

Updated 26/06/25