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How to Fix Voids on Prints

When you encounter those frustrating voids or blank spots on your prints, where parts of the image or text are missing, the very first and often most effective step you can take is to perform a quick clean of the machine's drums.

This is where the zip zap (that long blue brush) comes in handy. It's designed for simple, user-friendly maintenance that anyone can do. This quick clean can dislodge any toner buildup or debris that's causing those imperfections, often restoring your prints to their pristine condition. 

Updated 07/03/25

Follow the guide below to fix voids on prints.

  • Step-by-step Guide
Inception - How to Fix Voids on Prints

1. Locate the front of the printer.

Inception - How to Fix Voids on Prints

2. Locate and open the front cover.

Inception - How to Fix Voids on Prints

3. Locate the laser glass cleaning brush (zip zap) on the door of the photocopier.

Inception - How to Fix Voids on Prints

4. Remove the zip zap from the door.

Inception - How to Fix Voids on Prints

5. Locate the opening for the brush on the machine (the picture below shows exactly what the opening looks like).

Inception - How to Fix Voids on Prints

6. Insert the zip zap with the brush symbol face up, push the brush all the way in and back several times to clean the mirror inside.

Inception - How to Fix Voids on Prints

7. Remove the zip zap entirely and place it back in it's holder.

Inception - How to Fix Voids on Prints

8. Close the front cover door, and you can go to print again.

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