Enabling Privacy Mode in Datto RMM

In the world of remote IT management, protecting client data and ensuring privacy are paramount. Datto RMM (Remote Monitoring and Management) is a powerful tool for managing endpoints, but with great power comes great responsibility, especially when dealing with sensitive information. That's where Privacy Mode comes in.

Enabling Privacy Mode within Datto RMM is a critical step for technicians to ensure that end-users' screens are hidden during remote sessions, preventing unauthorized viewing of confidential data. This feature not only enhances security and helps maintain compliance with data protection regulations, but also builds trust with your clients.

This guide will walk you through the straightforward process of activating Privacy Mode, ensuring your remote support operations are as secure and private as possible.

Updated 26/06/25