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When seeking a managed IT supplier, Solas Senior Care, the Andover and East Wiltshire franchise of Home Instead, faced the challenge of finding a provider that would help cut costs down, ensure cyber security, and also improve the team’s productivity. One significant frustration for Solas was to be transferred between multiple suppliers for IT needs, leading to delays and miscommunication.
Solas Senior Care were originally leasing equipment for Printing and Photocopiers and when Inception’s service offering expanded, they decided to develop this partnership.
Their service was sufficiently good that when they expanded the services I was very happy to consider them for each of those as well
By consolidating their entire IT infrastructure and support with Inception, Solas Senior Care experienced a significant improvement in service quality. Now, with a single point of contact, their support process has been completely streamlined.
Over the last 8 years, Inception has effectively addressed all of their IT requirements, from network infrastructure and cybersecurity to software and hardware maintenance, ensuring a consistent and efficient resolution for any issue, regardless of its complexity.
By providing these services, Inception has created a safe and secure IT environment for the team at Solas Senior Care.
By consolidating Broadband, IT Support, Printing, and Hardware hire into a single service offering, Inception has enabled Solas Senior Care to significantly streamline its operations.
This successful partnership has yielded substantial benefits, including a reduction in overhead costs by eliminating the need to manage multiple vendor contracts and invoices. Moreover, it has freed up valuable staff time previously dedicated to coordinating with various providers, allowing them to focus on more critical tasks.
Furthermore, the quality of IT support provided by Inception surpasses Solas’ expectations, ensuring a more reliable and efficient technology experience for Solas Senior Care.
Competitive rates and streamlined vendor management.
Improved ease of access to support services by consolidating multiple providers into a single point of contact.
Enhanced reliability and consistency of IT services exceeding Solas Senior Care's expectations.
"Inception have been a pleasure to work with over the years and continue to provide an excellent service."
- Nell Light, Director of Solas Senior Care Ltd t/a Home Instead Andover & East Wilts
Get in touch with our IT experts today to find out more about how Inception can become your trusted IT partner.
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