Product Sections
New Products
MPC5501 Colour Photocopier / Colour Printer
SPC240dn Colour Printer
MPC2051 Colour Photocopier / Printer / Scanner
Rex Rotary SP4310n Mono Printer
Rex Rotary GX e7700n A3 Colour Gelsprinter
Utax CDC1930 A3 Colour Copier
Utax CDC5520 Colour Copier
Lexmark X464de Mono Multifunction Photocopier, Printer, Colour Scanner, Fax
 | Service & Support
On-line support is available via the below links, for all other queries please call Inception on:
Tel. 0845 257 1121
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Whether its integration of input/output devices onto Windows, mainframe or bespoke networks, implementation of software management or simply a pre-owned photocopier, our field-based direct technical support staff are able to respond to customer needs throughout UK.
Correlated via the centralised Support Centre in Swindon, Wiltshire, every call is assessed by the help desk (a rotating pool of field based technical support staff), should a resolution not be achieved over the phone, or if preference is expressed, a local field technician is allocated together with a de-brief from the help desk operative.
As Inception supply products direct from the manufacturer, we are able to devote mobile car stocks to a single manufacturer, as a result, we average over 95% first time fix, with a UK-wide call to fix average of 5.3 hours.
If a product that is supplied and maintained by Inception fails to perform, then Inception will replace that product with a like for like replacement without additional charge to the customer. This is done by mutual agreement based on the actual performance of each individual piece of equipment. |
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© Inception Business Technology Ltd
Tel. 0845 257 1121
